English Call Center Management Software (11-20 of 35)

Workforce management software for multi-media contact centers as well as traditional call centers, GMT Planet schedules to meet service goals while containing labor costs. Features: real-time adherence, costing/budgeting, vacation/meeting planners, electronic timesheet capability. Schedules...

TixTime is web software for employee timesheet tracking, attendance, and scheduling in contact center environments. If you are still using spreadsheets to manage time and attendance and scheduling tasks TixTime is the solution. Use TixTime to create your schedules and the timesheet will...

SERVICEPower is a modular system designed to provide companies of all sizes with a flexible choice in the way they introduce resource scheduling to their businesses. All businesses are unique so we have restructured SERVICEPower to give maximum flexibility. The system will now suit organizations...

Clientele for Customer Support is the award-winning mission-critical software application emerging companies turn to for supporting and managing their most important asset: their customers.

GoldSupport is a customer support software that enables your customer support personnel to store information for your customer support issues and tracks the issues from when they are reported to when they are resolved. In addition to storing and managing your customer support information,...

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ReQuest is a helpdesk and query management tool. ReQueST enables an organization to significantly enhance its customer's experience and thus loyalty with the organization, by substantially reducing turn-around time, while increasing accountability within the organization.

Centcom is a 100% web-enabled Predictive Dialing service that gives you all the functionality of the most advanced call center without the overhead or start-up costs. All you need is a standard phone line and a computer with an Internet connection!

QCall is a convenient phone calling tool. It supports making calls from your personal computer (PC) directly, so that you can spare the efforts of dialing the phone numbers on your telephone. You can move the mouse cursor to the phone numbers to dial it directly or you can press a combination...

Traditional predictive dialers abandon 2-3% of your calls with every call attempt, don't work well calling B2B, and only "predict" call time—not appointments or sales. We don't believe ANY expensive web leads should be abandoned. Traditional predictive dialers only enhance call time, but our new...