Resolve is an integrated help desk solution designed for ISPs, ASPs, web hosters, IPTV companies, backbone providers, WiMax, WiFi, broadband and broadband wireless carriers as welll asother providers of IP centric services. Resolve's automated processes enable companies to easily and efficiently...
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eFACiLiTY's helpdesk module manages the work flow of registering, assigning and resolving of the job requests, problems reported and calls received by the call center by way telephonic calls, emails and alarms from the control systems. Knowledge base helps the helpdesk operators by providing vital...
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