Escon SupportPortal offers web-based customer support solution with Incident Management, Knowledge Management, Live support chat, Product Catalog, News management, Live support chat, and Support Forum in one low-cost collaborative package intended to use in B2B or B2C. Escon SupportPortal enables...
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eFACiLiTY's helpdesk module manages the work flow of registering, assigning and resolving of the job requests, problems reported and calls received by the call center by way telephonic calls, emails and alarms from the control systems. Knowledge base helps the helpdesk operators by providing vital...
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