OS/400 Call Center Management Software (1-6 of 6)

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A Customer Service, Help Desk and Customer Relationship Management solution all in one.

In customer service situations, email is one of the most cost-effective mechanisms to establish and leverage customer relationships and customer satisfaction. While inbound voice calls cost about $ 35 per transaction, manually-processed emails cost from $ 10 to $ 25. With automatically-processed...

Psylvestris is a customer system, which allows users to control all customer processes and manage all the resources used. It is modular and comprehensive, and can start with a simple helpdesk but build to cover all stages in all processes between you and your customer. There are 20 modules but you...

Line4's LiveTouch is a web based call back button that can work with or without existing CTI to link your web site to your call center.

CaseView is a call centre management system that runs on the IBM AS/400. It includes a Web browser interface for user freindly access.