The FinnOne COLLECTIONS system tracks and manages delinquent customers.
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Users (# of seats), System
91-120-458 1417 / 458 1410
Offices at Australia, Japan, Singapore, United Kingdom, United States of America. Distributors at Kingdom of Saudi Arabia, Oman, Philippines, Thailand.
Additional Product Information
The FinnOne Collections System focuses on the tracking and management of delinquent customers. The system helps to queue up cases based on client risk profiles and then allocates the cases to collectors based on user-defined logic. The system helps build customer delinquency history that can be used in the setting up of credit parameters for future product offerings. The system also aids in the building of negative databases. Collectors are provided with periodical work-list and contact recording facilities.
It allows for exception cases handling and seamlessly interfaces with a legal module to allow cases for legal action to be cured.
The systems also provided for the users to define rules, which dictate how, cases moves out of the collection queue.
The system can pick feed from any lending system and based on predefined rules queues and allocates cases.