RapidCollect
eCredit.com RapidCollect is a powerful collections management solution that automates and streamlines the collections process, helping companies reduce bad debt, improve cash flow and lower DSO. This comprehensive solution increases collections productivity with easy-to-use, day-to-day operational tools, and gives management robust performance measurement, work re-balancing, analytical tools, as well as the ability to set strategies. RapidCollect's productivity tools minimize administrative tasks and maximize the amount of time collectors can spend on the phone interacting with customers. At the same time, RapidCollect improves collections management and policy administration. You can easily institute and manage a single collections methodology throughout your company - and, for the first time, accurately measure collections performance.
English
Supported Technologies
AIX,
HP/UX,
OS/400,
Solaris/Sun OS,
Windows 95/98/ME,
Windows XP/2000/NT
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Pricing
Users (# of seats), System
info@ecredit.com
781-752-1278
Additional Product Information
eCredit.com RapidCollect is a powerful collections management solution that automates and streamlines the collections process, helping companies reduce bad debt, improve cash flow and lower DSO. This comprehensive solution increases collections productivity with easy-to-use, day-to-day operational tools, and gives management robust performance measurement, work re-balancing, analytical tools, as well as the ability to set strategies. ;RapidCollect's productivity tools minimize administrative tasks and maximize the amount of time collectors can spend on the phone interacting with customers. At the same time, RapidCollect improves collections management and policy administration. You can easily institute and manage a single collections methodology throughout your company - and, for the first time, accurately measure collections performance. ;Key Benefits ;Reduced bad debt, lower DSO: By automating and streamlining the collections process, RapidCollect increases collections effectiveness, which reduces your bad debt, improves cash flow, and in turn, lowers DSO. ;Increased successful collections: With RapidCollect, you can spot and address troublesome accounts early in the collections process. The system can generate a daily list of who your collectors should call in what order, ensuring problem accounts receive proper attention. ;Improved productivity: A centralized database gives collectors quick and easy access to the information they need, from internal customer data to bureau data. The system also reduces repetitive, low-value tasks - such as finding and dialing phone numbers, creating faxes and letters, etc. In addition, value-added tasks are simplified, further speeding collections. As a result, collectors can spend their time collecting. ;Better customer service: Because collectors have more time to talk directly with clients, problems can be resolved more quickly, supporting long-lasting customer relationships. ;Improved collections management and policy administration: With RapidCollect, you can define collections strategies that enable you to be truly proactive about collections. The system determines which accounts require action from a collector and in what priority - speeding payments and reducing overdue accounts. ;Balanced workload: A graphical display of each collector's queue lets you balance workloads easily and knowledgeably - so you can maximize your team's performance. ;Business growth without increased headcount: RapidCollect brings such marked improvements in productivity that your existing collections department will be able to handle your company's growth and expansion without adding staff. ;Optional Components ;Dispute Management;As an add-on component, eCredit.com DisputeManager enhances the functionality of RapidCollect by enabling dispute tracking, escalation and resolution. With DisputeManager, companies can identify the cause of disputes and make sure that disputes are being resolved quickly and efficiently. In addition to boosting cash flow, DisputeManager helps to improve customer satisfaction by enabling end users and your sales force to log disputes themselves and check dispute status.