CallScripter by CallScripter

5.59 - What's this?

Fast, flexible and functional; CallScripter can handle simple or sophisticated scripts, in either a premise or hosted (SaaS) environment. We configure the solution to fit your business, not the other way around.

CallScripter is designed to ensure non-technical users are able to build complex campaigns quickly and easily. With over 100 drag and drop controls and ready-made templates, as well as a series of advanced data management tools, the CallScripter product range is varied and all-encompassing.

Initially developed for contact centres, we now cater for a wide range of industries, including charities, financial institutions and ticketing solutions.

Based upon the Microsoft .NET framework with a SQL server at the backend, CallScripter is a browser based application that guides the agent through the communication process with the consumer, ensuring all relevant information is collected in a controlled sequence and delivered in the correct format, to the right recipients.

Features

  • » Outbound Manager Module; call lists can be imported and managed, allowing effectiveness and progression of a call list to be monitored, prioritised and allocated.
  • » Controls; a huge range of functionality including basic text boxes to collect information, to a payment gateway for processing credit cards. Programmers can copy and adapt controls for specific use.
  • » Order products or even book tickets; callers can make purchases or request tickets. The CallScripter shopping basket feature allows for multiple purchases, alongside up-sells and cross-sells; designed to generate additional revenue for your business.
  • » The capability to capture bank/credit details; our integrated call recording system can live pause and resume to avoid recording these details (for PCI compliance and data protection issues).
  • » Live call management; embedded into the CallScripter interface, supervisors can listen in to calls, from any geographic location.
  • » Real-time capabilities; agents can send reports, emails and SMS messages from the script; with contact details and FAQ’s available at all times.
  • » Reporting; easy to generate, format and data cleanse detailed reports. The CallScripter reporting suite is a highly powerful component of our application.
French, German, Russian, Hungarian, Dutch, Turkish, English

Supported Technologies

Software, ASP Hosted
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Pricing

- Unspecified -
sales@callscripter.com
0800 088 7470



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