CaseView
CaseView is a call centre management system that runs on the IBM AS/400. It includes a Web browser interface for user freindly access.
English
Supported Technologies
OS/400,
Windows 95/98/ME,
Windows XP/2000/NT
Click on a technology to view similar products within this category.
Pricing
Users (# of seats)
$15,000 to 100,000
mikec@pacsoluk.com
44 (0) 1252 846300
Additional Product Information
CaseView is designed as a call centre management system capable of rapidly and effectively handling the response to, and resolution of, 'customer' enquiries, problems and queries.;Using the concept of a 'case' as an electronic folder holding information, CaseView enables you to take customer calls, whether by telephone or even from a letter and record the details for processing.;The case can be allocated to the person most suitable to deal with it and there are full priority, messaging and escalation facilites ensuring that no call is neglected.;There is a Web browser interface available for easy and user friendly access.