Centcom
Centcom is a 100% web-enabled Predictive Dialing service that gives you all the functionality of the most advanced call center without the overhead or start-up costs. All you need is a standard phone line and a computer with an Internet connection!
Features
- » • Predictive Dialing
- » • Interactive Voice Response (IVR)
- » • Real-time statistics and reporting
- » • 24/7 live support
- » • Digital recording and retrieval
- » • Remote connectivity,
French,
English
Supported Technologies
MS Windows Server 2003,
Windows XP/2000/NT
- Proprietary -
PHP,
VB.net,
Visual Basic (VB),
XML,
(Other)
ASP Hosted
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Pricing
- Unspecified -
sonny@ccds.ca
Additional Product Information
Centcom's predictive dialing service increases your calling productivity by 300%.
• Manual dialing leads to 15 minutes of talk time per hour on average
• Centcom's predictive dialing leads to as much as 45 minutes of talk time
Reduce your overhead costs. Increase job satisfaction. Outsource your entire operation.
Centcom = remote. Agents connect from anywhere.
Centcom = scalable. Expand your personnel rapidly, without any addtional hardware requirements.
The Centcom supervisor module provides a real-time view of your daily campaign activity. Supervisors are able to track:
• Active calls
• Active agents (including call result codes (CRC), conversion rates, talk times, wrap times and dead times)
Centcom also provides a powerful querying and reporting tool that enables you to identify important campaign metrics and trends. Using this interface, a supervisor can:
• View campaign performance
• View agent performance
• Query using call data or client data
Centcom's agent interface is feature-rich with tools that enhance agent productivity.
Customer management screens enable real-time updating of critical information.
Easy-to-update web-based call scripts guide agents through their calls.
Internal communication tools help agents stay connected with supervisors.