Eventra
Eventra is a digital voice/event recording solution for quality management, verification and assurance in businesses such as call centres where the implementation of CRM solutions is paramount. It is a scalable, networked, Windows NT based application with 'policy-driven' recording and archiving. It offers full CTI integration with leading PBX/ACDs.
English
Supported Technologies
Windows XP/2000/NT
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Pricing
- Unspecified -
On request
marketing@tisl.com
+44 (0)1753 533399
All enquries to TISL HQ. Where appropriate, we will put the customer in contact with our distibutor for that territory.
Additional Product Information
Eventra from TISL is a pioneering voice recorder and event capture system designed to deliver multi-media recording, archiving and retrieval on any operating system platform over the LAN or WAN. ;Eventra is designed to capture both current and emerging forms of communications media including voice, data, screen capture and video. It plays an important role in the modern call centre or in businesses where the use of CRM solutions is mission critical, catering for the growth of e-commerce, as well as for today's key recording applications such as training, quality management, verification and compliance. ;The need to integrate with core business processes is central to Eventra's philosophy. A key feature is the ability to define and pre-set policies for all the system's primary functions, including recording, storage, retrieval and alarms. This policy-driven approach provides unprecedented manageability and operational flexibility. It also enables the system to be structured and utilised in a way that directly reflects the company's business strategy, and delivers an output that meets specific business objectives.;Eventra's client-server architecture delivers the open standards and distributed processing required by today's global enterprise networks. Recordings undertaken on the Windows NT based server can be replayed on any client device on the LAN or WAN. Similarly, recordings can be stored locally, or archived centrally. The system also delivers CTI integration with the industry's primary PBXs and ACDs.;Eventra is the first system of its kind to use Java. This enables the application to be accessed from any Java-enabled computer and provides total operating system independence. Eventra integrates as easily into a UNIX-based environment such as financial dealing rooms, as into the traditionally Windows-based call centres.