GMT Planet for Contact Centers
Workforce management software for multi-media contact centers as well as traditional call centers, GMT Planet schedules to meet service goals while containing labor costs. Features: real-time adherence, costing/budgeting, vacation/meeting planners, electronic timesheet capability. Schedules fulfillment centers, too!
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English
Supported Technologies
Windows 95/98/ME,
Windows XP/2000/NT
Software
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Pricing
Users (# of seats)
10,000 to 40,000
sales@gmtcorp.com
770-416-6000
Additional Product Information
GMT Corp is the maker of GMT Planet, workforce management software for multi-media contact centers as well as traditional call centers. The software forecasts touch-point volumes (phone, web inquiries, e-mail, faxes), then writes schedules to meet service goals while containing labor costs. ;GMT Planet features real-time adherence, skill-based scheduling, resource leveling, "what if" modeling, costing/budgeting, off-phone-time scheduling, and provides vacation & meeting planners and calculators for trunking and queuing.;GMT Planet may be used in order-fulfillment centers and other departments, as well. It interfaces with time-and-attendance and payroll systems and offers an optional module in lieu of a T&A system.