N-Focus CMS
Maximized reporting capabilities for the Avaya DEFINITY ACD. Provides real-time & historical agent performance reporting, easy-to-use, web-based, unlimited supervisor views, customizable reports, and multiple security levels.
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Supported Technologies
Macintosh,
Windows 95/98/ME,
Windows XP/2000/NT ,
AIX,
HP/UX,
Silicon Graphics IRIX,
Linux,
Solaris/Sun OS
Web-Based (Browser)
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Pricing
Users (# of seats), Server
6000 to 100000
nlsales@netlert.com
800-669-7076 ext 321
Direct and through Resellers, Call Center Consultants
Resources
Additional Product Information
NetLert Communication’s N-Focus Call Management system is designed to be a cost effective, yet powerful alternative analysis and reporting product for the call center utilizing the data from the Avaya (Lucent) DEFINITY ACD.
N-Focus CMS:
·works with any version of DEFINITY
·No hardware or software upgrades of DEFINITY required
·not limited to the LAN
·secure access via the web
·no client software required
·multiple views (unlimited number of supervisors)
·unlimited customization of views
·unlimited historical data
·collects data automatically on server in MY-SQL or any ODBC compliant database
·unique customer requirements of customization or integration accommodated through responsive and timely development
·web based viewing
·triggers to monitor critical ACD data thresholds
·easy to use and easy to administrate