Request Tracker
Help Desk/Knowledge Base system, custom reporting, work order printing; organize your workload and preserve solutions for future reference.
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English
Supported Technologies
Windows 95/98/ME,
Netware,
Windows XP/2000/NT
Software
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Pricing
Users (# of seats)
149.00
cniche@cniche.com
717-486-8308
multi-license discounts available, see
http://www.cniche.com/request/network.htm
Additional Product Information
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments. ;Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided.