SERVICEPower
SERVICEPower is a modular system designed to provide companies of all sizes with a flexible choice in the way they introduce resource scheduling to their businesses. All businesses are unique so we have restructured SERVICEPower to give maximum flexibility. The system will now suit organizations with as few as 50 technicians and relatively simple processes, while providing a seamless growth path to full enterprise-wide scheduling for more than 20,000 technicians.
English
Supported Technologies
AIX,
HP/UX,
Solaris/Sun OS
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Pricing
Users (# of seats)
200,000
info@servicepower.com
410-571-6333
Additional Product Information
SERVICEPower is a world-class system for Appointment Offering/Booking and optimizing the scheduling of field technicians. Its modular basis and choice of UNIX or NT platforms provides companies of all sizes from 50-20,000+ technicians with flexibility in the way they introduce field resource scheduling to their businesses.;Business problem that it solves:;Expected results:;-Up to 80% reduction in scheduling resources;-Up to 35% increase in number of jobs completed;-Up to 10% increase in field service efficiency;-Service Level agreements are met;-Time banded appointments can be offered;-Powerful management tool;-Real time exception report on jobs that can not be fulfilled;-Daily management reports on utilization of resources;-Efficiency improvements through:;-An increase in the number of jobs performed by the engineers and;-A reduction in the number of call center schedulers;Key features:;SERVICEPower 2000 provides unprecedented choice for customers. These choices allow significant step change on operation effectiveness, protection of investment and an implementation path mapping onto key business drivers that include:;-Ability to build from a simple application to a sophisticated enterprise-wide system, covering all types and combinations of work, size of organization and service strategy;-Choice of UNIX or NT;-Mix and match between three different types of scheduling mechanisms to satisfy specific business needs;-A comprehensive range of dispatch and jeopardy management strategies;-eAppointment Booking;-Supported by a full range of structured implementation services;ServicePower, Inc. (LSE: SVR) headquartered in Annapolis, Maryland, markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the US, Canada and Europe. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. ServicePower's customer base includes world leaders such as Andersen Consulting, SUN Microsystems and Avaya Communication (formerly Lucent Technologies).