Virtual Help Desk (VHD)
VHD is web-based, platform independent, Multilanguage application that allows a company to manage its Help Desk (Customer Support), Development, QA departments
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German,
Korean,
English
Supported Technologies
HP/UX,
Solaris/Sun OS,
Linux,
Windows XP/2000/NT
ASP Hosted, Web-Based (Browser)
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Pricing
Users (# of seats)
500.00
info@scorpiosoft.com
416.399.9179
Additional Product Information
VHD is a web-based, platform independent, Multilanguage application that allows a company to manage its Help Desk (Customer Support), Development and QA departments with one integrated application, providing consistent and efficient service to employees and customers, resulting in increase productivity and customer satisfaction.
VHD is part of the VICO (Virtual Company)suite of applications.
VHD is tightly integrated with Virtual Sales Force (VSF), Virtual Project Management (VPM), Time Tracker, Knowledge Base and Company Portal.
Virtual Help Desk (VHD) is comprised of the following sub-modules:
1. Help Desk. Your company’s Help Desk department uses this module to provide support for internal systems and applications, as well as to support external customers. The company can give their customers access to a "lite" version of the Help Desk module, so they can enter their own tickets and follow their status without ever calling your Help Desk. Once the Help Desk Ticket has been resolved, the system can automatically send emails to users, notifying them about the resolution. Whenever your Help Desk team has to support applications developed in-house, VHD allows for automatic Issue Ticket creation, targeted directly towards the development team in charge with supporting the application.
VHD allows tickets to be created automatically based on emails sent to a predefined email address.
Automatic ticket escalation based on user rules.
2. Issue Ticket. Your development and QA departments would typically use the Issue Ticketing module to keep track bugs (application defects), change requests (enhancements), tasks or any other type of activity during any phase of application development and testing.
3. Test Script (Test Case) module allows your QA department to organize and manage application test assets and artifacts—such as test requirements, test plans, test documentation, test scripts and test results—to enable easy accessibility and reusability. Its aim is to deliver quality applications in less time. Hence, your company will be able to put together and define an organized and structured testing process. All problems found during the development process can now be automatically forwarded to the development team as an actual Issue Ticket.
4. Instant Messenger (IM) allows for quick communication between the users
Each sub-module (except IM) has 15 predefined reports and report generation facility.
VHD is very easy to use, set up and administer.