Call Center Management Software (1-10 of 37)

Groopz E-Commerce is a real-time customer service program for your web site.

Parature is an innovator of online support software, enabling companies to improve their internal and external support while reducing costs.

Clear Focus Call Centre is completely free call centre software for SME’s. With powerful reporting tools, multi-user capabilities and robust design Clear focus Call Centre provides a useful cost free solution.

CRMagic fulfills the needs of the large fulfilment house or call centre. We believe it to be the most advanced software for call centres, as it combines three different systems: call handling/switching user defined-scripting for operators 'back office' fulfilment software No other integrated...

Maximized reporting capabilities for the Avaya DEFINITY ACD. Provides real-time & historical agent performance reporting, easy-to-use, web-based, unlimited supervisor views, customizable reports, and multiple security levels.

Help Desk/Knowledge Base system, custom reporting, work order printing; organize your workload and preserve solutions for future reference.

VHD is web-based, platform independent, Multilanguage application that allows a company to manage its Help Desk (Customer Support), Development, QA departments

Identify incoming phone calls right on your computer.

ALife-WebGuide is a smart bot designed to answer questions and help visitors navigate your website. Built with our SmartEngine natural language processing technology, WebGuide is customizable and will add a new level of customer interaction and information gathering to your site.

Workforce management software for multi-media contact centers as well as traditional call centers, GMT Planet schedules to meet service goals while containing labor costs. Features: real-time adherence, costing/budgeting, vacation/meeting planners, electronic timesheet capability. Schedules...

100% Web based customer support solution. Can be installed and fully operational in 5 minutes, yet provides powerful functionality including escalation, graphical reports, full customization.

Workforce management software for multi-media contact centers as well as traditional call centers, GMT Planet schedules to meet service goals while containing labor costs. Features: real-time adherence, costing/budgeting, vacation/meeting planners, electronic timesheet capability. Schedules...

TixTime is web software for employee timesheet tracking, attendance, and scheduling in contact center environments. If you are still using spreadsheets to manage time and attendance and scheduling tasks TixTime is the solution. Use TixTime to create your schedules and the timesheet will...

SERVICEPower is a modular system designed to provide companies of all sizes with a flexible choice in the way they introduce resource scheduling to their businesses. All businesses are unique so we have restructured SERVICEPower to give maximum flexibility. The system will now suit organizations...

Interface CARE is a customer Care solution which is designed for the durables market. It is meant to centralise the recording and resolution of customer support requests and provide real time analytics for product improvement and pre-emptive action to remove faulty prone rom the market.

Clientele for Customer Support is the award-winning mission-critical software application emerging companies turn to for supporting and managing their most important asset: their customers.

GoldSupport is a customer support software that enables your customer support personnel to store information for your customer support issues and tracks the issues from when they are reported to when they are resolved. In addition to storing and managing your customer support information,...

Web based customer service solution for your website to manage support requests and to publish self service knowledge bases deflecting up to 85% queries.

ReQuest is a helpdesk and query management tool. ReQueST enables an organization to significantly enhance its customer's experience and thus loyalty with the organization, by substantially reducing turn-around time, while increasing accountability within the organization.

Centcom is a 100% web-enabled Predictive Dialing service that gives you all the functionality of the most advanced call center without the overhead or start-up costs. All you need is a standard phone line and a computer with an Internet connection!

QCall is a convenient phone calling tool. It supports making calls from your personal computer (PC) directly, so that you can spare the efforts of dialing the phone numbers on your telephone. You can move the mouse cursor to the phone numbers to dial it directly or you can press a combination...

A Customer Service, Help Desk and Customer Relationship Management solution all in one.

Synthesys Call Flow is a software application that supports a conversation between a call centre agent and a customer. A call flow guides the agent by prompting with questions, providing information and capturing data. The call flow editor,allows non-technical staff to create callflows quickly and...

synTelate is a CTI enabled campaign management tool,that allows non technical managers tocreate call flows for inbound and outbound calls. synTelate call flows greatly assist in first time resolution of customer enquiries, delivering increased productivity and improved client service.

Wilke/Thornton, Inc., the leader in Consumer Affairs systems, offers solutions for 1:1 relationship marketing and management. Its versatility offers three distinct products: CyberCRS, CRS Anywhere, and Cyber Item Locator.

SARA 2000 is designed for companies that sell and support products with warranty. SARA2000 automates and streamlines the full range of service functions, enabling users to deliver the highest levels of customer service while controlling operational costs.

Eventra is a digital voice/event recording solution for quality management, verification and assurance in businesses such as call centres where the implementation of CRM solutions is paramount. It is a scalable, networked, Windows NT based application with 'policy-driven' recording and archiving....

Genesis Open is a state-of-the-art Windows NT-based client/server call management application that allows you to query, analyse and report call data quickly and easily.

The most powerful web-based work order management solution

In customer service situations, email is one of the most cost-effective mechanisms to establish and leverage customer relationships and customer satisfaction. While inbound voice calls cost about $ 35 per transaction, manually-processed emails cost from $ 10 to $ 25. With automatically-processed...

Customers Complaints with goods' return number, warranty + serial number tracking, customer refund checking and specific product reports and graphs etc. Designed for IS 9002 accredition companies.

Psylvestris is a customer system, which allows users to control all customer processes and manage all the resources used. It is modular and comprehensive, and can start with a simple helpdesk but build to cover all stages in all processes between you and your customer. There are 20 modules but you...

Customer Care system for retail and service organisations. The system was developed to deliver outstanding levels of customer care administration, integrating flexibly with clients' working procedures.

C2SS/SET enables you to plan, supervise and control any kind of event with the aim of optimising expenses as well as of documentation and traceability.

Line4's LiveTouch is a web based call back button that can work with or without existing CTI to link your web site to your call center.

Subscription Management, Call Center, Billing, Collection, Marketing, Web Based Telesales

CaseView is a call centre management system that runs on the IBM AS/400. It includes a Web browser interface for user freindly access.