enterprise.works Service Desk
A Customer Service, Help Desk and Customer Relationship Management solution all in one.
English
Supported Technologies
OS/400,
Macintosh,
Netware,
OS/2 Warp,
Windows 95/98/ME,
Windows XP/2000/NT ,
AIX,
HP/UX,
Silicon Graphics IRIX,
Linux,
SCO UNIX/PC UNIX,
Solaris/Sun OS
Lotus Notes/Domino
Web-Based (Browser)
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Pricing
Users (# of seats), Server, System, Module
info@basic.co.uk
+44 (0) 115 940 5000
Additional Product Information
Retaining and growing your business with existing customers is an essential business strategy. Every enquiry has to be dealt with efficiently and to the highest standards. enterprise.works Service Desk empowers your organisation to quickly and easily resolve problems and handle enquiries when they happen. Reduce administration by recording all correspondence by each incident including that of third parties. Increase effectiveness by allocating the correct skill or resource to each enquiry. Meet your customer?s expectations by managing to the agreed service level agreements. Empower the staff handling calls by allowing them to look at previous solutions, product information or by identifying the appropriate company policy for each incident. Enterprise.works Service Desk will help you deliver all these benefits and much more.