Call Center Management Software (21-30 of 40)

ReQuest is a helpdesk and query management tool. ReQueST enables an organization to significantly enhance its customer's experience and thus loyalty with the organization, by substantially reducing turn-around time, while increasing accountability within the organization.

Centcom is a 100% web-enabled Predictive Dialing service that gives you all the functionality of the most advanced call center without the overhead or start-up costs. All you need is a standard phone line and a computer with an Internet connection!

QCall is a convenient phone calling tool. It supports making calls from your personal computer (PC) directly, so that you can spare the efforts of dialing the phone numbers on your telephone. You can move the mouse cursor to the phone numbers to dial it directly or you can press a combination...

Traditional predictive dialers abandon 2-3% of your calls with every call attempt, don't work well calling B2B, and only "predict" call time—not appointments or sales. We don't believe ANY expensive web leads should be abandoned. Traditional predictive dialers only enhance call time, but our new...

A Customer Service, Help Desk and Customer Relationship Management solution all in one.

Synthesys Call Flow is a software application that supports a conversation between a call centre agent and a customer. A call flow guides the agent by prompting with questions, providing information and capturing data. The call flow editor,allows non-technical staff to create callflows quickly and...

synTelate is a CTI enabled campaign management tool,that allows non technical managers tocreate call flows for inbound and outbound calls. synTelate call flows greatly assist in first time resolution of customer enquiries, delivering increased productivity and improved client service.

Wilke/Thornton, Inc., the leader in Consumer Affairs systems, offers solutions for 1:1 relationship marketing and management. Its versatility offers three distinct products: CyberCRS, CRS Anywhere, and Cyber Item Locator.

SARA 2000 is designed for companies that sell and support products with warranty. SARA2000 automates and streamlines the full range of service functions, enabling users to deliver the highest levels of customer service while controlling operational costs.

Eventra is a digital voice/event recording solution for quality management, verification and assurance in businesses such as call centres where the implementation of CRM solutions is paramount. It is a scalable, networked, Windows NT based application with 'policy-driven' recording and archiving....