Call Center Management Software (21-30 of 37)

QCall is a convenient phone calling tool. It supports making calls from your personal computer (PC) directly, so that you can spare the efforts of dialing the phone numbers on your telephone. You can move the mouse cursor to the phone numbers to dial it directly or you can press a combination...

A Customer Service, Help Desk and Customer Relationship Management solution all in one.

Synthesys Call Flow is a software application that supports a conversation between a call centre agent and a customer. A call flow guides the agent by prompting with questions, providing information and capturing data. The call flow editor,allows non-technical staff to create callflows quickly and...

synTelate is a CTI enabled campaign management tool,that allows non technical managers tocreate call flows for inbound and outbound calls. synTelate call flows greatly assist in first time resolution of customer enquiries, delivering increased productivity and improved client service.

Wilke/Thornton, Inc., the leader in Consumer Affairs systems, offers solutions for 1:1 relationship marketing and management. Its versatility offers three distinct products: CyberCRS, CRS Anywhere, and Cyber Item Locator.

SARA 2000 is designed for companies that sell and support products with warranty. SARA2000 automates and streamlines the full range of service functions, enabling users to deliver the highest levels of customer service while controlling operational costs.

Eventra is a digital voice/event recording solution for quality management, verification and assurance in businesses such as call centres where the implementation of CRM solutions is paramount. It is a scalable, networked, Windows NT based application with 'policy-driven' recording and archiving....

Genesis Open is a state-of-the-art Windows NT-based client/server call management application that allows you to query, analyse and report call data quickly and easily.

The most powerful web-based work order management solution

In customer service situations, email is one of the most cost-effective mechanisms to establish and leverage customer relationships and customer satisfaction. While inbound voice calls cost about $ 35 per transaction, manually-processed emails cost from $ 10 to $ 25. With automatically-processed...