ICare
ICare supports an innovative solution for intelligent contact management in a multimedia environment consisting of telephone, internet, fax e-mail, voice-mail etc. ICare is a software solution which substitutes a traditional hardware ACD (Automatic Call Distribution).
English
Supported Technologies
Windows XP/2000/NT ,
Tandem/HP Non-Stop
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Pricing
Users (# of seats), Module
50.000 to 150.000
info@pasco.de
+49-2103-2454-0
Additional Product Information
ICare (Intelligent Contact and Routing Environment);---------------------------------------------------;ICare supports an innovative solution for intelligent contact;management in a multimedia environment consisting of telephone,;internet, fax e-mail, voice-mail etc. The system can;support many simultaneous autonomous client solutions based on;the different policies of the various companies. These policies;may be altered on a client basis during operation if desired. The;flexibility is made possible through the criterion data base which;allows each client to describe his desired call management;policies. These policies are then adhered to by the run-time ICare;system. The solution is operating 24/7 on a failure tolerant cluster;platform. ICare is a software solution which substitutes a;traditional hardware ACD (Automatic Call Distribution). It has;been developed using modern communication methods allowing it;to run on different hardware platforms and under operating;systems. Since it can run on a small NT/Server system or on a;very large failure tolerant cluster it can be tailored to the needs of;the customer today with the potential to grow with the enterprise.;Since it uses commodity hardware it represents an economical;but powerful call center solution. ;Main Features;* Scaleable high performance call center solution - Grow;with your business needs;* Multi media call center management - phone, internet calls,;voice mails, etc.;* Cost effective intelligent routing of media contacts to;appropriate agents (ACD);* multiple inbound and outbound campaign management in;parallel;* open interface to back-end business systems e.g. Vantive,;Siebel, Workflow, etc.