CustomerFirst
Integrated CRM system providing tracking of Clients, Contacts, Leads, Support Calls and Defect Tracking. Designed for technology based companies, specifically software and hardware. Utilizing Internet, LAN, WAN, Replication, Synchronization and dial-up communications capabilities.
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English,
French
Supported Technologies
OS/400,
DEC OpenVMS,
Macintosh,
Windows 95/98/ME,
Windows XP/2000/NT ,
AIX,
HP/UX,
Silicon Graphics IRIX,
Linux,
Solaris/Sun OS
ASP Hosted, Web-Based (Browser)
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Pricing
Users (# of seats)
info@custfirst.com
800 776 2176
Direct in ths US, via distribution in the UK and Europe.
Additional Product Information
Customer Relationship Management has become the competitive weapon of the new millennium. The companies that continue to prosper will be those that can truly deliver quality service at a reasonable cost while supporting an expanding line of increasingly complex products. CustomerFirst is specifically designed to help software and hardware companies compete and win in this difficult environment.;CustomerFirst provides comprehensive management of the workflows necessary to effectively track customer calls and resolve problems that require multiple departments' involvement. Complex technology often demands interaction between customer service, development/engineering, quality assurance, marketing, and documentation to investigate and respond to customer requests.;CustomerFirst facilitates rapid response to technical questions by efficiently searching a repository of answers to previously answered or commonly asked questions. More difficult problems can be quickly described and the database searched to determine whether the problem has arisen before and if it has been resolved. If not, each occurrence of the problem can be linked together so that it will be addressed only once. ;CustomerFirst tracks customer, contacts, software releases sent to customers, hardware configurations, license agreements, and maintenance contracts. The system also contains complete problem/defect tracking for use by development. New development activities can be tracked, segmented into multiple tasks to be assigned to different individuals, and time logged against these tasks. This enables CustomerFirst to be used as a management tool by development as well as by support and quality assurance.;By adopting CustomerFirst as your support and problem tracking tool, you will be able to respond to an increasing workload through increased efficiency, improve the quality of your products, and, as a result, will be better able to retain your customers.