EnterpriseWizard
EnterpriseWizard CRM is a top-rated, out-of-the-box web-based solution for issue tracking, support, sales, email and marketing automation. With fully customizable tables, fields, relationships, choices, look and feel, graphical workflows, escalation, email notification, live chat, charts and dashboards, and a dynamic FAQ knowledgebase, the application can be easily customized by administrators without programming. Clients are currently using EnterpriseWizard for a wide variety of business process automation solutions ranging from CRM to Sarbanes-Oxley and Government Regulation Compliance, Project and Time Management, Change Management, and other specialized applications.
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Features
- » Default templates for support, contact management and sales allow you to get up and running quickly. Choose what to hide and display as it suits your needs.
- » Adapt the system easily as your needs change, adding tables, fields, rules, reports, and more, just by using a browser.
- » Automatic end-user interface supports self-registration, profile updating, viewing and searching an FAQ, chatting with your staff, and submitting and tracking issues.
- » Charts, reports, dashboards, granular permissions, workflow, business rules, email notification, multiple concurrent languages, and more.
- » Application can run on your server or ours.
- » Multi-platform compatible. Supports Windows, Linux, AIX and Solaris.
- » Buy as few as 3 named staff user licenses, and optionally allow for unlimited end-users.
French,
German,
Portuguese,
Russian,
Chinese,
Spanish,
English
Supported Technologies
AIX,
Solaris/Sun OS,
Linux,
Macintosh,
MS Windows Server 2003,
Windows 95/98/ME,
Windows XP/2000/NT
Microsoft SQL Server,
mySQL
Java
Software, ASP Hosted, Web-Based (Browser)
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Pricing
Users (# of seats)
$45/month/staff user to $65/month/staff user with unlimited end-user access
sales@enterprisewizard.com
(650) 587-8615 x1
EnterpriseWizard is available as a hosted service, or can be purchased outright. Please inquire for purchase prices.
Additional Product Information
The system's business rules engine allows you to automate your processes by defining when rules run (on creating/editing/deleting records, or time-based, or when an aggregated condition is met), and then defining a series of actions that should occur when records are found that meet criteria you specify. These actions can include a combination of email notifications, field updates, script actions, and more.
The graphical workflow editor allows you to define valid states for each table, and to create actions and guards associated with the transitions from one state to another (automatically sending an email to a customer when their support issue is Closed, for example, that includes the solution and a hyperlink to the ticket).
Staff users can also search for "standard solutions" so that they can quickly close tickets based on similar previously submitted issues, and choose which records to publish in an online FAQ. Full-text searching capability allow you to always find what you're looking for, and supports searching within attached files.