Event Engine by PhaseWare Inc.

6.33 - What's this?

Event Engine is a business rule automation tool that works with Tracker/Tracker OnDemand to monitor data and automate activities such as escalation of issues, automated e-mail alerts and customer communication.

Event Engine sends automatic notifications on escalations, impending SLA violations, and other important information. It can also ensure all steps of a task are completed in order. Automatic email replies can be sent using event engine.

PhaseWare Event Engine
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Features

  • » Automatically create incident tickets from customer e-mails
  • » Update customers about their open tickets via e-mail
  • » Receive automatic alerts to changes in customer or problem activity
  • » Receive alerts if you are close to missing an SLA
  • » Automatically escalate high priority tickets
English

Supported Technologies

Windows XP/2000/NT
Microsoft SQL Server
Software, ASP Hosted
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Pricing

Other
sales@phaseware.com
866-616-6629


Based on packs of events.

Additional software product description, benefits, features, and uses.

Additional Product Information


Event Engine allows you to track activities in real time instead of waiting for a report. Tracker plus Event Engine allows customer support to be nimble and quickly responsive to customers.

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