IOS/Support
IOS/Support is a web-based Customer Service Automation application that helps you nurture and strengthen relationships with valued customers. With IOS/Support you can have integrated web, phone, and email customer service that is tailored to meet your exact business needs, without the high costs and long implementation times of larger CRM applications.
English
Supported Technologies
Windows XP/2000/NT
ASP Hosted, Web-Based (Browser)
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Pricing
Users (# of seats)
call for details
sales@iobject.com
408-970-8260
All of our applications are highly competively priced for small to midsized businesses.
Additional Product Information
IOS/Support is a web-based customer service and support application that helps you nurture and strengthen relationships with valued customers.
Customers are the lifeblood of your business' success. Interobject's suite of applications can help you to maximize customer acquisition, retention, and support, and to manage vital business processes, without any software installation or hosting hassle.
How IOS/Support helps your customer service manager:
- Stay Up-to-Date: Manage customer service and support inquiries, service demand, productivity, and accounts with real-time information from the web, e-mail, and over the phone.
- Collaborate and Coordinate: View service histories for all accounts, and appropriately route all service requests to the appropriate service personnel.
- Communicate: Share best practices and key information with your customer service team to make better, faster resolutions to customer inquiries.
- Forecast Performance: Analyze and forecast an overall picture of your organization's customer service progress, either by product, account, or by customer service representative.
How IOS/Support helps your customer service people:
- Eliminate Service Requests: Reduce incoming service requests with Customer Self-Service that integrates to your website.
- Close Issues Faster: Access solutions and knowledge base, and work with managers and other service reps to effectively close more issues.
- Increase Productivity: Spend more time on more valuable or difficult issues, instead of handling routine service request issues.
- Know Your Customers: Instantly view and maintain all relevant customer information anytime, anywhere, by having all relevant information, history, and service requests in a central location.
How IOS/Support is different from its competitors:
- Adapted to Your Business: IOS/Support can be customized by to meet your workflow and needs. From creating user accounts to customizing fields and forms, IOS/Support adapts to your way of doing business... instead of the other way around.
- Powerful Workgroup Features: IOS/Support provides advanced functionality allowing service and support teams to function more efficiently and effectively, including customizable reporting via Crystal Reports, email notifications based upon conditions you set, and role-based access control over administrative and other functions.
- ROI: By being focused, we are able to offer a robust application that offers real return on investment at a fraction of the cost of other customer service automation solutions.