Metafaq
Transversal eService solutions enable organisations to increase online sales and reduce the volume of call and email queries to contact centres by automatically answering customers’ questions online.
Features
- » Unique Memory Engine search technology
- » Dynamic Q&A process
- » Self-organizing knowledgebase
- » Escalation capabilities
- » Email answering system
- » Easy editing of knowledgebase entries
- » Statistical reporting
Finnish,
Norwegian,
French,
Polish,
German,
Portuguese,
Russian,
Hungarian,
Slovak,
Italian,
Spanish,
Czech,
Danish,
Dutch,
English
Supported Technologies
- Not Applicable -
- Not Applicable -
- Not Applicable -
ASP Hosted, Web-Based (Browser)
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Pricing
Other
GBP10,000 to GBP250,000
sales@transversal.com
+44(0)1223723388
Pricing is based on a ROI model
Resources
Additional Product Information
Transversal’s Memory Engine™
Transversal’s proprietary Memory Engine technology enables computers to store and recall information by relating concepts — like human memory. The Memory Engine starts with a generic understanding of how things are related. For example, it ‘knows’ that an apple is a type of fruit that grows on trees. Due to this rich baseline knowledge, Transversal’s solutions are able to understand and answer complex questions. As more knowledge is added to the knowledgebase the Memory Engine adapts its relationships, and will quickly learn (for example) that an Apple can also be a type of computer.