SMART Help Desk & Customer Support Software Solutions
Our solution provides ability to support both IT/Employee Help Desk & Customer Help Desk from a single Investment.
The SMART IT Service Management suite consists of 6 key modules:
• SMART Incident Management
• SMART Problem Management
• SMART System Asset & Configuration Management
• SMART Knowledge Management
• SMART Change Management
• SMART Release Management
Plus there are additional modules or features
• SMART Service Request Management
• SMART Surveys
• SMART Dashboards
• SMART Service Level Management
• SMART Workflow to match your support processes
• Framework available for Interactive Voice Response, Fax & MOM Server Integration.
• Languages Supported – English, French & Arabic
• Customer Focus – Small, Medium businesses and divisions of large corporations
• Price – Starting at 5000 USD
French,
Arabic,
English
Supported Technologies
ASP Hosted, Web-Based (Browser)
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Pricing
- Unspecified -
Additional Product Information