Self Service Center
This is a secured web portal allowing customers and employees to log tickets, check ticket status, and search the knowledge base for self help. This module includes forums, notices, downloads, and subscriptions.
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Features
- » Allows customers and employees to log incidents
- » Your customers can find solutions in the knowledgebase without having to use the call center
- » Your customers can check on the status of their own tickets.
- » Peer support through forums
- » Custom notifications
English
Supported Technologies
Windows XP/2000/NT
Microsoft SQL Server
- Not Applicable -
Software, ASP Hosted, Web-Based (Browser)
Click on a technology to view similar products within this category.
Pricing
Module
sales@phaseware.com
866-390-3492
Resources
Additional Product Information
Visit http://www.phaseware.com/self-service-center-0/