Tracker OnDemand
Tracker OnDemand offers the same great features as our Tracker application but delivered over the web. Incident management, customer information management, knowledge management, SLA management. All over any web browser.
Tracker is a powerful, affordable customer service and customer support application built on Microsoft industry standards. Tracker is ideal for external help desks and customer support groups with incoming calls, internal help desks supporting applications in outlying locations or offices, and businesses with complex products and services that require ongoing customer interaction.
Click on an image to view a larger version.
Features
- » Customer information management
- » Incident management
- » Knowledge management
- » Service Level Agreement management
English
Supported Technologies
- Not Applicable -
Microsoft SQL Server
- Not Applicable -
Web-Based (Browser)
Click on a technology to view similar products within this category.
Pricing
Users (# of seats)
sales@phaseware.com
866-390-3492
Resources
Additional Product Information
Visit http://www.phaseware.com/tracker/
Use Tracker anywhere from any browser.
Tracker is tightly integrated with Outlook, so you don't have to abandon the email client you use for the rest of your business. You can create a ticket or journal entry in Tracker from Outlook or generate an email from Tracker using the Outlook interface. In either case, it only takes a single click to perform.
Tracker also offers the ability for extreme collaboration. Open tickets to outside parties such as vendors to capture all information and share between investigators or support agents. Another way Tracker helps you collaborate is that it helps you create a bridge between your customers and a vendor if you are a reseller.