Ulysses Suite
Ulysses Service Management Software has extensive service management features that include helpdesk, scheduling, escalation, warranty tracking, knowledge base and service contract management with performance and profitability monitoring. Automated template driven workflow management makes it easy for you to pre-define steps for each category of service request, reducing the workload on your service desk. Graphical resource scheduling enables you to see at a glance the utilisation of your support personnel.Ulysses Service Management System provides you with the tools you need to streamline your customer service while increasing your customer satisfaction.
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Features
- » Contarct Management
- » Asset Management
- » PDA Mobile Field Solution
- » MS Office Integration
- » Management Dashboards
- » SLA's with escalation
- » Workflow Manager
French,
Polish,
German,
English
Supported Technologies
Software, Web-Based (Browser)
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Pricing
- Unspecified -
Sales@qms-software.com
+353 (0)1 2178 657
Additional Product Information
Ulysses supports integration and data import/export using built in software tools supplied as standard. While popular packages such as SAGE Line 50 have been specifically integrated other Microsoft SQL server based applications are supported. Custom integration is also offered. Any application that can return a Web based request can be easily linked and data incorporated into Ulysses such as Google Maps. The SQL Integration Suite also provides a further level of integration.