BridgeTrak
Help desk, customer support, and tracking software for Windows and Web. Offers companional tools for Web-enablement, customer self-help via the Web, automatic issue escalation/notification, PC inventory, and enhanced data searches.
Click on an image to view a larger version.
English
Supported Technologies
Windows 95/98/ME,
Windows XP/2000/NT
Click on a technology to view similar products within this category.
Pricing
Users (# of seats)
495 to 3995
info@kemma.com
724-933-8810
Special Promotional Discounts Available!
Resources
Additional Product Information
BridgeTrak 5.0 (Available for Windows and Web) is versatile, easy-to-use, help desk and tracking software for call and customer support centers, IT departments, or anyone needing to track calls, issues, problems or software bugs or defects. Popular features* include a knowledge base, intelligent dropdowns, security, asset manager, asset loan/library, Visual Source Safe interface, support contracts, training module, release notes, issue/project organizers, issue/asset templates, performance advisor, over 40 standard reports and graphs, a variety of customizable features, etc. , Optional companion tools are available for Web-enablement, customer self-help via the Web, automatic issue escalation and notification, PC inventory/auditing, and enhanced data searches. , This Windows 95/98/NT/2000 application ships with a Microsoft Access 2000 database. The Enterprise edition of this software is compatible with other popular databases, making it a scaleable tracking application for growing business.
*A limited number of features are not available in the Web version.