DataTrack System Help Desk
The DataTrack System is an affordable, web-enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams.
Click on an image to view a larger version.
Features
- » Integrated Web Client
- » Automation and Escalation
- » PC & Network Audit
- » User-defined, custom fields
- » Active Directory Integration
- » File Attachments
- » Access, MySQL, SQL Server, and Oracle database support
Supported Technologies
MS Windows Server 2003,
Windows 95/98/ME,
Windows XP/2000/NT
Oracle,
Oracle Appliance Server,
Oracle Lite,
Oracle RDB,
Microsoft Access,
Microsoft SQL Server,
mySQL
Software, Web-Based (Browser)
Click on a technology to view similar products within this category.
Pricing
Users (# of seats)
349.99 to 2989.99
sales@magnoware.com
805.704.8724
Resources
Additional Product Information
The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments. In addition, implementation and deployment of the DataTrack System can be accomplished in minutes, with features like Active Directory, CSV, and database importers.
The included Web Client allows users to easily submit and track work orders from their own computers, via any modern browser, while allowing them to search the integrated knowledge base for the answer to a problem.