Escon SupportPortal
Escon SupportPortal offers web-based customer support solution with Incident Management, Knowledge Management, Live support chat, Product Catalog, News management, Live support chat, and Support Forum in one low-cost collaborative package intended to use in B2B or B2C. Escon SupportPortal enables organizations to manage all their support needs through a fully integrated solution. SupportPortal is easily tailored to meet your needs, whether as an internal help desk or an external customer support desk or call center.
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Features
- » Track and manage support issues effectively to ensure customer satisfaction
- » Reduce support load with Self-Service Portal
- » Keep your customers informed about new products and features through News Engine
- » Make new product versions and documentation always available to the right person at right time
- » Comprehensive Knowledge Base and knowledge procedures
- » Get complete reports on SLA Management, IT Help Desk load, specialists performance
- » Allow end users to share experience through Support Forum
Norwegian,
French,
Polish,
German,
Portuguese,
Russian,
Croatian,
Italian,
Spanish,
Swedish,
Dutch,
Turkish,
English,
Macedonian
Supported Technologies
BSD UNIX,
SCO UnixWare,
HP/UX,
Linux,
MS Windows Server 2003,
Windows XP/2000/NT
Oracle,
Microsoft SQL Server,
mySQL
PHP,
HTML,
JavaScript
Software, Web-Based (Browser)
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Pricing
Users (# of seats)
$499.00 to $5,000.00
sales@myescon.com
+38730540486
License is based on number of support representatives (technicians / specialists / agents), while the number of customers (end users / service users) is not limited.
Resources
Additional Product Information
Escon SupportPortal is the only application available today that provides a comprehensive and integrated real-time view into the service and management data of your support operations. You can trust the delivery of your service to SupportPortal and at the same time depend on SupportPortal to help you stay closely tied to your customers. With the valuable data that SupportPortal places at your fingertips, you will gain a better understanding of how your users access and experience your products and services. This knowledge can enable your entire organization to make smarter business decisions.