GEDYS Helpdesk by GEDYS Internet Products Denmark A/S

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GEDYS Helpdesk ;Customer support, complaints, customer service and call centres

English, French, German, Italian

Supported Technologies

Lotus Notes/Domino
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Pricing

Users (# of seats)
info-nord@gedys.com
+ 45 43 71 19 33

Additional software product description, benefits, features, and uses.

Additional Product Information

Improve the quality of your customer service and support. GEDYS Helpdesk coordinates and processes incoming enquiries. Your help desk staff can store all the information they collect over time in a knowledge database. This allows them to deal with identical or similar problems more quickly and to spot long term problems and make the appropriate escalation. With GEDYS Helpdesk you can answer customer enquiries from anywhere in the world, 24 hours a day, 7 days a week. Enquiries from specific groups or individual customers can reach you via an intranet or the Internet. You save valuable processing time.;Main functions: ;- incident recording (internal and external);- call tracking;- escalation management;- knowledge database;- contract and SLA management;- list and graphic reports;- complete integration of GEDYS Inventory;- contains the complete GEDYS Office solution


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