HEAT Service & Support
HEAT Service & Support gives you the tools to standardise and prioritise your support delivery. Whether you are supporting customer facing colleagues or customers themselves; having the ability to log, track and monitor individual requests for service is vital.
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Features
- » Call Logging
- » Business Process Automation Module
- » Auto Ticket Generator
English
Supported Technologies
Software
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Pricing
- Unspecified -
info@prior-analytics.com
+44 (0)845 6588 121
Additional Product Information
HEAT can be adopted by a single organisation or be deployed centrally to service many departments. In fact, once installed in a single function, it rapidly becomes the model solution for others to emulate.
Once operational, employees find HEAT easy to use and extremely adaptable to the functional needs of their support service. Now there is no need for a call to go unlogged. By using a simple query form, the issue is captured and can be routed, tracked and monitored.