Help Desk 2001
User-friendly and powerful help desk software for small to large companies. Multi-user, client/server and internet-enabled database
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English
Supported Technologies
Windows 95/98/ME,
Windows XP/2000/NT
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Pricing
System
895 to 12500
info@rivertree1.com
309-359-5306
Additional Product Information
* Capture and log call information;* Complete customer database;* Multi-user support for any size business;* Route calls to the appropriate person;* Automatic call escalation based on user-defined criteria;* Central database where all logged calls are stored;* Internet-enabled for off-site access to help desk information;* Reporting and querying capabilities against logged data;* Send a resolution to your customer via email;* Import issues from your own email system without leaving the program;* Client/server-enabled database for superior speed and data integrity;* Automatic local backup and recovery of call information in the event of hardware failure