IT Helpdesk & IS Support for Lotus Notes Domino
IT Helpdesk is a Lotus Notes Domino software solution that can be deployed to support an IT Help desk in logging and responding to calls, coordinating support services and managing assets effectively.
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Supported Technologies
OS/400,
Macintosh,
Netware,
OS/2 Warp,
Windows 95/98/ME,
Windows XP/2000/NT ,
AIX,
HP/UX,
Silicon Graphics IRIX,
Linux,
SCO UNIX/PC UNIX,
Solaris/Sun OS
Lotus Notes/Domino
Web-Based (Browser)
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Pricing
Users (# of seats), Server, Module
info@basic.co.uk
+44 (0)115 940 5000
Additional Product Information
IT Help desk allows users to log, prioritise and route calls to the most appropriate person. Users can review the status of their own help desk calls, and search for a best practice solution to their helpdesk query, increasing response rates and reducing call volume.
IT Helpdesk allows the team to maintain high service levels whilst re deploying their activities to ensure the critical IT infrastructure is working at its optimum for business requirements. Repeat problems on troublesome assets can be easily diagnosed and the training needs for frequent help desk users can be easily identified and addressed accordingly.
Ensure you know all current or unresolved IT help desk / support issues
Increase effectiveness and responsiveness of the Help desk by prioritising calls consistently
Allocate suitable service levels to every asset and minimise asset liabilities
Achieve major time savings as Help desk users log and review their own calls
Auto-routing help desk calls ensures problems are routed to the appropriate people
Maintain high service levels with call prioritisation, escalation and costing analysis
Save time with customisable supplier correspondence templates and auto retrieval of solutions
Review service levels easily, and analyse where resources are been deployed.
IT Helpdesk is a Lotus Notes application, comprised of four separate modules which can be implemented separately or integrated as required. The modules include IT Contract Management, IT Helpdesk Call Management, IT Asset Management,and IT Knowledgebase.