ProjecTrak Help Desk
ProjecTrak Help Desk is specifically designed for either internal or external call management, with comprehensive ticket tracking, extensive reporting capabilities, end user self-help, and the ability to perform statistical analysis of call patterns.
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Supported Technologies
Lotus Notes/Domino
Software
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Pricing
Users (# of seats), Server
sales@eden.com
518-580-0760
Additional Product Information
ProjecTrak Help Desk includes: Help Ticket generation • Extensive routing and tracking • Escalation • Technician dispatch • Sophisticated KnowledgeBase • End user self-help through the Internet • Task tracking • Extensive performance statistics by technician, problem type, caller, month, and day • Reporting by ticket, caller, status, problem type, technician, priority, date • Supports both internal IT help desks and external customer service • Service Contracts • Asset Management • Database of technicians, callers, and documentation • Online help request posting forum • Customer satisfaction survey • Help Desk technician coaching and training • Complete Internet compatibility • PDA integration • Immediately ready to use; no extensive setup • Full user guide