Quantum
An integrated customer support and sales support package, that includes problem, sales, project, resource and asset management, available in gui character and web interfaces running under UNIX, NT, VMS and AS/400.
Chinese,
English,
French,
Japanese,
Spanish
Supported Technologies
OS/400,
DEC OpenVMS,
Windows 95/98/ME,
Windows XP/2000/NT ,
AIX,
HP/UX,
Silicon Graphics IRIX,
Linux,
SCO UNIX/PC UNIX,
Solaris/Sun OS
ASP Hosted, Web-Based (Browser)
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Pricing
Users (# of seats), System, Module
$10,000 to $250,000
sales@support.com.au
61 02 94828844
Reseller networks in US, Europe, Australia/NZ, Asia and South America
Additional Product Information
It is Support Solutions (Technologies) belief that in the new Millenium, organisations will succeed or fail through their successful implementations of flexible, customer relationship strategies.;Support Solutions (Technologies) is a global company, founded by a group of service professionals in Australia in 1991 and who developed the Quantum product to assist organisations in maximising their customer relationships;Since its launch in 1991, the Quantum product has been implemented by a wide range of Government and Corporate organisations around the world, from very large support centres managing tens of thousands of users to small, single location sites.;Quantum is a single software package, incorporating a full suite of customer service and sales modules including:-; Problem Management - A highly efficient call handling and problem management system to give you maximum control and visibility of all activities; Resource Management - Manage your peoples? time more effectively; Knowledge Tools - Diagnostic scripts, a knowledge base organised by topic and keywords, the ability to string search on past solutions and integration with third party solutions.; Notification and alerts - automatic notification of activities requiring action via e-mail, pager, screen alert, fax or printer.; Asset and Configuration Management - Allows you to track configurations - who has what ? down to version, serial number and components, warranty details and depreciation; Change Management - To manage all type of change through defined workflows, with approvals where required.; Sales Management. Integrated management of the sales force and sales processes such as proposal management, call tracking, scheduling and forecasting; Q-Web - Quantum over the Web allowing calls logged and tracked via the customers and support staff browsers; Data Collection Module - collects details from each PC on the network to be collected and checked for such things as hardware configuration, and software licensing.; Open Interface ? links to telephony systems, data mining tools, network management systems, 3rd party knowledge bases, financial systems, e-mail systems