Resolve by Inovaware Corporation

6.02 - What's this?

Resolve is an integrated help desk solution designed for ISPs, ASPs, web hosters, IPTV companies, backbone providers, WiMax, WiFi, broadband and broadband wireless carriers as welll asother providers of IP centric services. Resolve's automated processes enable companies to easily and efficiently manage high volumes of support and customer enquiries.

Inovaware's Resolve
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Finnish, Norwegian, French, Polish, German, Portuguese, Greek, Byelorussian, Hebrew, Russian, Hungarian, Chinese, Italian, Spanish, Japanese, Swedish, Korean, Thai, Dutch, Turkish, English, Vietnamese

Supported Technologies

HP/UX, Solaris/Sun OS, Linux, MS Windows Server 2003, Windows 95/98/ME, Windows XP/2000/NT
Oracle, Microsoft SQL Server
C# (C Sharp), VB.net, HTML, Java
Software, ASP Hosted, Web-Based (Browser)
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Pricing

Users (# of seats)
sales@inovaware.com
808-539-3786


Resolve is 100% integrated with Inovaware's PRISM billing and customer care solution. This help desk and trouble ticketing solution provides full suite of help desk solutions at half the price of comparable product from the largest companies operating in this space.

Resources

Inovaware Web Site
For more details about Resolve, our company and our products, please go to our web site.

Additional software product description, benefits, features, and uses.

Additional Product Information


Resolve is designed especially for web hosting companies, broadband, broadband wireless, WiMax, WiFi carriers, IPTV companies, Internet Service Providers (ISPs), Application Service Providers (ASPs), content providers, online gaming companies and other Internet businesses with subscriber management needs. Resolve allows companies to substantially automate the process of providing help desk and trouble ticketing support to a large customer base.

Intelligent Agent software automatically routes incoming email to the most appropriate person to deal with a problem. Resolve also assigns the incoming question a priority level, monitors progress on the incoming question, and escalates the priority of the message if necessary.

Because Resolve is web enabled, customers can view public responses to their queries via the web, providing them with up-to-the-minute information without additionally taxing customer service representatives. Also a web-based knowledge base is available for both support personnel and customers.

Resolve's functionality is accessible through an easy-to-use API that conforms to COM specifications, which means that programmers can write programs to create or modify tickets, monitor user activity, or perform any other help desk task. This is an extremely powerful feature that can extend system functionality well beyond the traditional help desk application. Resolve has a multi-layered, component-based architecture for maximum scalability.

Components are built to conform to Microsoft's Component Object Model (COM). Database platforms supported are Oracle and SQL Server. Additional platforms will be announced in the near future.

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