SDS HelpDesk
The SDS HelpDesk is help desk and customer support software that is affordable and easy to use. It provides Issue and Incident logging and tracking, customer and vendor profiles, service contract and warranty management, time tracking, a dedicated knowledge base, and extensive search and reporting capability. Use for help desk, customer support, technical support, and facilities management. Extensive help files, tutorials, and screen wizards gets your support center up and running easily and quickly.
Supported Technologies
Windows 95/98/ME,
Windows XP/2000/NT
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Pricing
Users (# of seats)
sales@scottdatasystems.com
303-543-3722
Additional Product Information
The SDS HelpDesk has been designed to improve your company’s ability to provide high quality support and service to your customers.
Customers call when they find they cannot proceed with their work until they get an answer from you. They may have a problem, a question, a broken piece of equipment, or even a leaky faucet. No matter what the issue is, your customer’s efficiency depends upon your ability to resolve their issues.
Your customers may be external clients, other employees in your organization, tenants in a building you manage, or outside contractors. When customers contact you for assistance, they expect you to be knowledgeable, responsive and accurate. With the SDS HelpDesk, customer information is always at your fingertips.
The SDS HelpDesk supplies all the tools you need. It is a full-featured program that simplifies the gathering of information. More importantly, it then manages and tracks all aspects needed to resolve your customer issues.