SupportDesk by House-on-the-Hill Software
SupportDesk offers sophisticated service management, which encompasses both Internal IT Helpdesks and External Customer Support functions.
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Supported Technologies
Palm,
Macintosh,
Windows 95/98/ME,
Windows XP/2000/NT
Lotus Notes/Domino
Software, Web-Based (Browser)
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Pricing
Users (# of seats)
250 to 400
info@houseonthehill.com
+44 161 449 7057
sold by House-on-the-Hill
Additional Product Information
ITIL-based software framework for your incident, problem, and change management. Fully Configurable, intuitive interface. LDAP Support for seamless 'directory services' synchronisation and authentication. Integrated knowledgebase with web querying capabilities. Customer and Contact management with calendar overview. Inventory control supported by purchase orders and contracts. Campaign manager to drive mail merges and sales opportunity tracking. Full level field auditing to monitor record updates. Statistical analysis with management and graphical reporting - easy to use! Sophisticated multi-tiered service level management and workflow. House-on-the-Hill Software was established in 1993, with the aim of providing enterprise-level software at a realistic price. Over the last decade, we have sold to thousands of users, creating an international, diverse customer base. With clients that include Xerox, Harley-Davidson, NCR, the RAF, the BBC, the RAC and National Savings & Investments – you know you will be in good company with House-on-the-Hill Software! Our prices and support service have also made us a firm favourite with the health service, local government organisations, charities, and educational institutions.
SupportDesk is easy to install, intuitive to use, and we pride ourselves on our personal support service and our long-standing relationships with our customers. Please don’t just take our word for it – our customer testimonials speak for themselves.
“Once again, thank you for the swift answer. I am always surprised by the quickness of the return mail, and the quality of the answer is always perfect. Congratulations!”
Kurt Van Praet - Helpdesk Supervisor & Contact Center Manager, Vedior Interim, Belgium
“We simply could not now operate effectively without it. We keep finding new ways in which to use the facilities available and we continue to be very pleased and impressed with both the product and the company."
John Waters - Head of Computing Services, MRC Clinical Sciences Centre, UK
“House-on-the-Hill software has exceeded our expectations due to the minimal amount of administration of the system. Once set up, it requires very little, if any, 'maintenance'."
eOn Communications, USA.
If you would like to be able to take control of your helpdesk, and improve both the quality of your service and the relationships with your customers – SupportDesk from House-on-the-Hill Software is the solution for you.
If you would like more information, or have any questions – please do not hesitate to contact us.