TCN - Help Desk Manager
TCN-Help Desk Manager is a complete support system for help desk administrators. The system manages incidents and new requirements related to technical problems. It tracks the actions from its registration through resolution and follow up, to optimaze customer satifaction.
Spanish
Supported Technologies
Windows 95/98/ME,
Windows XP/2000/NT
Software
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Pricing
Users (# of seats), Server
500 to 5,000
ventas@tcn.com.ar
+54 11 4322-4235
Additional Product Information
The system is a 32 bit fully integrated software. It runs in most databases such as MS SQL Server, Oracle, Sybase and MS Access.;TCN-Help Desk Manager manages incidents's registration; new requirements; technical and end user notification; parametrization of priorities; training, software and hardware inventory; problems and solutions trees.