TeamSupport.com
TeamSupport.com is an On-Demand Customer Support Software solution that enables companies to offer outstanding customer support, reduce support costs, increase customer satisfaction & internal communications. TeamSupport provides a true 360 degree view of your support operation in one place. Key features include Customer Self Service tools, Knowledge Base, Wiki, SLA Management, Email Integration, Group Collaboration, CRM Integration, API, Source Control Integration, and much more.
Features
- » Email Integration
- » Customer Self Service Tools
- » Wiki/KB
- » Group Collaboration
- » CRM Integration
- » API
- » SLA Management
English
Supported Technologies
Web-Based (Browser)
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Pricing
- Unspecified -
Additional Product Information
One of the key challenges faced by any technology support group is making sure that all of the data about an issue is readily available to the entire team -- regardless of whether they're in Support or Engineering/Development. Just because the issue has been escalated to Development for analysis & resolution doesn't mean that Support can be left blind as to what's going on about it. We designed and built TeamSupport to solve this problem and to improve the communications between departments.