ThinMind Issue Tracking
ThinMind is an integrated administrative tracking solution that allows employees / contractors to enter and work issues from anywhere. Use the entire product suite, or select only the modules you need. Try our free 30-day trial!...
Click on an image to view a larger version.
Supported Technologies
Web-Based (Browser)
Click on a technology to view similar products within this category.
Pricing
Users (# of seats), Module
10
See Contact Information
888-404-7386
http://www.thinmind.com/Sales/IssueBrochure.htm
Resources
Additional Product Information
Overview
ThinMind is an integrated administrative tracking solution that allows employees / contractors to enter and work issues from anywhere, at anytime.
Utilize the product suite, or select only the modules you need, to enter issues for clients / departments and projects on a single screen. Enter issues and updates as frequently as needed and view the history of each entry used to resolve items. Sort, group, or search for issues within the system. Also use predefined filters to work issue queues. As resources are assigned to resolve issues, enable employees / contractors to track their time as well.
Sign up today ... and allow your organization to collect and manage issues more efficiently and effectively.
General System Features
Pure internet architecture
100% web-based, no client installation
Customize images and colors
Configure alerts / notifications
Enable auditing (before / after snap-shots of every transaction)
Configure security policies (password length, password expiration, etc)
Configure / establish user roles / permissions
Sort, search, and group in any list
Consistent navigation throughout
Built-in Help (screen level help, searchable help system, and system user guide)
Support multiple currencies
Administration Features
Export data (XML, comma delimited, and Microsoft Excel formats)
Post company or employee messages
Configure issue status items
Setup issue priorities
Configure issue origins (email, phone, etc.)
Setup issue types
Take advantage of 10 classification / custom fields to customize issue tracking
Configure issue groups for issue assignment
Allow contractors, partners, or vendors to enter issues
Entry Features
Copy issues to create new ones
Enter issue updates, which are then appended to resolution log with time/date stamp
Enter unlimited comments for an issue
Enter status, type, source, and priority
Mark issues as billable or non-billable
Enter time expended to resolve an issue
Receive email when issue is assigned
Send confirmation email to client / contact when issue is created or updated
Associate issue with a client / department
Associate issue with a project
Receive email notifications
Management Features
Send confirmation email to primary contact when issue is created
Automatically notify employee of issue assignment
Send closure email to primary contact when issue is completed
Sort issue list
Group issue list
Use pre-defined issue filters (open issues, my open issues, all issues)
Reporting Features
Numerous reports provided
Control access to reports through security roles