Unique Knowledge Centered Support solution
iSolve is an advanced search technology built specifically to locate technical topics within technical information. Specialized ranking algorithms ensure that the most relevant solutions appear at the top of searched results. Searches can be conducted in any form of internal knowledge repository, Web and public resources and technical vendor information which is stored on iSolve. The search technology retrieves the required information in a quick and accurate manner using its unique algorithm and free text search in multiple information sources. The benefit is that there is one easy point of access for all knowledge sources – and the same solution can be located each time!
Features
- » Specialized search for technical issues helps find solutions fast
- » Search encompasses all info sources - internal, web, vendor info
- » Integrates and leverages any form of internal knowledge - files, emails, tickets
- » Comes with tech vendor info which is constantly kept updated
- » Portal integration allows Self Serve support through free text search
French,
German,
Italian,
Spanish,
Dutch,
English
Supported Technologies
Software, Web-Based (Browser)
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Pricing
- Unspecified -
Additional Product Information