c.Support
c.Support automates the IT help desk to control the quality and delivery of help desk services. The system manages incidents effectively, implements (MAC) changes, controls and monitors assets, manages external support contracts, and reports on mission critical processes.
English
Supported Technologies
MS Windows Server 2003,
Windows XP/2000/NT
Microsoft SQL Server
Lotus Notes/Domino,
C# (C Sharp)
Software, ASP Hosted, Web-Based (Browser)
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Pricing
Server
5 users @ $6000
info@tricostar.com
+44 (0)1992 442800
Direct sale
Additional Product Information
c.Support offers a robust set of call centre features such as skills-based routing, escalation, service bulletins, call scripts and QuickCalls which streamline support processes, increasing responsiveness to end users.;c.Support links to other modules forknowledge base and customer surveys. There are built-in data integration tools for linking to back-end ERP, DBMS and other legacy databases.