e-Service Desk
e-Service Desk provides a radically different business solution for IT Service Management, offering both the Service Desk/Help Desk function as well as business process technology in the form of Metastorm BPM®. With a range of 33 modules and processes available ICCM's product range is industry recognised as a highly flexible and configurable Service Management solution that can be implemented extremely easily, with minimal disruption to an organisation's working practices. ICCM's products are suitable for any organisation that seeks to provide an outstanding level of support service.
Features
- » 33 ITIL modules and processes
- » Business Process Technology
- » Extensive ‘Out of the Box’ Functionality
- » Ease of Upgrade
- » Scalable to Enterprise Level
- » Proven Rapid Deployment
- » Low Administrative Overheads
Supported Technologies
Software, Web-Based (Browser)
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Pricing
- Unspecified -
Additional Product Information
ICCM's e-Service Desk software is underpinned by Metastorm's Business Process Management (BPM) technology, which gives you the power to design, automate, manage, control, and effectively execute and improve your IT processes. This gives you the technology you need to better leverage your most valuable assets - the intangible assets comprised of human capital, information technology capital, and organisation capital - by closing the gaps between these siloed assets and uniquely providing you with the ability to realise increased productivity from your people, applications and processes.