kelros.support by Kelros Limited

3.49 - What's this?

kelros.support provides a Lotus Notes and web based support application for your customer services or technical support departments.

English

Supported Technologies

Lotus Notes/Domino
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Pricing

Module
15000 to 18000
sales@kelros.com
01793 784666

Additional software product description, benefits, features, and uses.

Additional Product Information

The key features of the application are:;Requests are logged in an easy to use and intuitive form ;Completion date / time tracking with overdue notifications ;Severity levels;Full audit trails throughout;Escalation;External support facilities for customers;Internal support features;Asset register of equipment that is supported by the Helpdesk ;Knowledge Base repository;Timesheet tracking;Over 20 reports on areas such as SLA's ;Web enabled


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