DataTrack System
Affordable, web enabled service management and help desk solution.
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Features
- » Add, edit, delete, and manage work orders using an interface which retains advanced features, while maintaining ease-of-use.
- » Submit work orders through the Web Client from any modern web browser, regardless of operating system, eliminating the need for third party software, services, and people.
- » Automatically notify technicians of when a work order has been assigned to them.
- » Automatically notify requesters of when their work order has been completed.
- » Categorize and organize work orders into subfolders by cutting, copying, pasting, dragging, and dropping work orders into folders.
- » Place security permissions on folders and subfolders, restricing unauthorized access to work orders.
- » Restore mistakenly-deleted work orders using an advanced shadow copy system, saving you time and money.
English
Supported Technologies
MS Windows Server 2003,
Windows 95/98/ME,
Windows XP/2000/NT
Software, Web-Based (Browser)
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Pricing
- Unspecified -
349.99
contact@magnoware.com
1-800-675-6248
Resources
Additional Product Information
The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments. In addition, implementation and deployment of the DataTrack System can be accomplished in minutes, with features like Active Directory, CSV, and database importers. The included Web Client allows users to easily submit and track work orders from their own computers, via any modern browser, while allowing them to search the integrated knowledge base for the answer to a problem.