AllianceEnterprise
Award-winning ServiceAlliance software centralizes management of field service, call center, service contracts, logistics, repairs, sales orders and billing. Solutions can include web and mobile eService for field staff and customer self-service, project management, service/sales integration, CTI, and integration with financial, ERP and MRP systems.
Chinese,
Danish,
English,
French,
German,
Hebrew,
Italian,
Japanese,
Portuguese,
Spanish
Supported Technologies
Windows 95/98/ME,
Windows XP/2000/NT
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Pricing
Users (# of seats)
info@astea.com
215-682-2500
Additional Product Information
AllianceEnterprise incorporates a modular business application approach, utilizing a core services module combined with one or more customer-facing modules. The integrated Field Service management (iFSA), Call Center management (iCCA), Sales Force management (iSFA) and Professional Services management (iPSA) Automation applications expand Astea's product suite to embrace the entire customer-relationship cycle, integrating sales and professional services automation with existing service and support capabilities. Astea combines in-depth, industry knowledge with customer input and expert partners to ensure that its newest business applications deliver the same high value and return on investment that clients have come to expect from its service and support offerings. The suite is augmented by a complete line of mobile, integration, and eBusiness components that help collapse multiple, interdependent business processes into simple and efficient customer touch points.