newScale RequestCenter 2005
With newScale RequestCenter® 2005, IT and other service delivery organizations have a powerful set of Web-based applications to catalog their portfolio of services, govern demand, manage delivery, and optimize service quality. newScale’s market-leading Service Portfolio Management (SPM) solutions enable IT organizations to achieve higher service levels, improve operational efficiency, increase customer satisfaction, and demonstrate value to the business.
Supported Technologies
Software, Web-Based (Browser)
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Additional Product Information
The need for Service Portfolio Management is clear. The perception persists that IT operations are a cost-center rather than a strategic business partner delivering value to the business. In fact, according to a recent survey by CFO magazine, 48 percent of CFOs reported poor alignment between IT and business needs.
IT organizations today are under increasing pressure to justify the value of IT and do more with less. It is not only a matter of cost control – business decision-makers now expect financial transparency, consistent and predictable service quality, and visibility into the business benefits provided by IT. CIOs and IT operations executives must answer fundamental questions like “How does IT impact the business? Does our IT organization do it well? How can we tell if what we spend on IT is reasonable? How does IT deliver value to the business?”
With newScale RequestCenter® 2005, IT and other service delivery organizations have a powerful set of Web-based applications to catalog their portfolio of services, govern demand, manage delivery, and optimize service quality. newScale’s market-leading Service Portfolio Management (SPM) solutions enable IT organizations to achieve higher service levels, improve operational efficiency, increase customer satisfaction, and demonstrate value to the business.
Working closely with its customer base of leading Global 2000 companies, newScale developed newScale RequestCenter 2005 to provide unparalleled Service Portfolio Management software functionality and pre-built service catalog content. The key components of the newScale RequestCenter product family include:
newScale Service Catalog™
newScale Service Demand™
newScale Service Delivery™
newScale Service Analytics™